Energy in communication revisited
So what's this energy thing in communication? Well, it's everything. How can you communicate and not relate what you're doing to energy? Communication is energy. But there's more to energy in communication than you might think. Let's take a quick look at energy again, and maybe we'll catch a glimpse of it.
There are different energy levels in communication. You may have felt it. It's real. It matters. It's something every successful individual intuitively knows and effectively applies. Most of all, it's quantifiable, specific and something you can repeat - over and over again - that is, if you know how to.
Since the term "energy" may sound a bit blurry or hard to "practice in real life", why don't we bring some structure to it. Just for argument's sake, let's say there are three levels. The first level would be ME, myself. It's when I begin to resonate with a particular kind of message. The second level is US, you and me. It's when we begin to resonate with each other. The third level is IT, something out there. This would be when we begin to resonate with the environment, the higher and invisible forces we're surrounded by.
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(The third level doesn't need to be any more mystical than e.g. two individuals having a long distance conversation by the use of a cell phone. Are you able to explain the force or channel through which they're interacting? Unless you've studied it in school, you're probably not. But there's no immediate need to understand or explain how a cell phone works, only the fact that it does). | |||||||||||||||||||
That third level
Most people can easily relate to the first two energy levels (i.e. ME and US). But to some, the third energy level (i.e. IT) sounds too mystical. That's OK, if you feel it that way. Just remember though, whatever the message you behave will be understood differently on each level (yes, "behave" is the appropriate word for it). You see, each level gives more information, because behavior takes on different and more meaning the higher up you communicate. When all the others around you are perceiving the world on "the third level", you'll be missing out on quite a bit if you're still only communicating on "the second level". Why don't you just go in faith for once and test yourself. You may discover there's more to communication than you originally thought. Quite frankly, what have you got to lose?
Even though level one (ME) and level two (US) are understood, most people seldom experience them for real in a professional setting. How sad this is! What's more, because there's no resonating ME, WE don't resonate either (i.e. US). Why? Because there's a natural principle based sequence to this. We can't resonate unless there's first individual resonance. And that's also why so few people understand the third level, which in turn is dependent on both ME and US. You get it?
Let's illustrate with an example to make sure I didn't lose you: Now that there's such a stir around Michael Jackson's passing away, why don't we consider him for a moment?
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First, do you think Michael Jackson ever went on stage without reaching some kind of "resonating ME"? Do you think his best concerts were without a burning desire to share his best self? Of course not. Did he like the songs he was singing? Indeed, we may suppose he did. Second, do you think his resonating with the crowds was significant to their musical experience or his performance on stage? I'd say, probably... Third, do you think his wildest fans might refer to something bigger than just music and dance while experiencing him first hand during a concert? Does their ecstatic behavior make sense to us? Maybe not. Does it make sense to them? In some inexplicable way, most likely. If in doubt, take a look at Michael Jackson for yourself. | |||||||||
It begins with the individual, spreads to those around and then becomes something intangible, but real. At this point, I'll quickly point out that effective communication seldom is a "performance", but rather a shared experience. It can be quietly done without any extravagance or even technique. The absolute minimum that it takes is sincerity (outbound energy) and sensitivity (inbound energy).
Practical and doable
To help understand each level, a long time ago, I put together three scenarios visualising what essentially takes place every time there's a shift in energy. The three scenarios explain each level more precisely. If you haven't heard them explained during a training session or read them I suggest you do so now, before reading the conclusion of this article.
What's the big deal? Well, my message and claim is simple: YOU CAN, it you want to, communicate in a much more exciting way than you're currently doing. It's possible to trigger enormous amounts of energy on three levels. First of all inside yourself. Secondly, in others. And third, and most of all, in unison by the use of power in your environment. And to what purpose? To get a much deeper commitment in yourself and others. If you're in selling, knowing about this is simply a must.
So how do we apply it? Here's how to put it into action. Always stay focused on three areas (one for each level respectively):
Position + Trust + Behavior = Message
Each of these is very concrete and measurable. We dive deeply into each of these areas in my book The 3 Energies Behind Sales Success, but if you'd like some other examples (and they're merely examples) of books written on each topic, you may consider the one's listed below. Note! These authors don't necessarily explain how to unleash the energies, but they tap into the do's and don'ts:
- Level 1: Position - Strategic Selling, Miller Heiman
- Level 2: Trust - The Speed of Trust, Stephen M.R. Covey
- Level 3: Behavior - SPIN® Selling, Neil Rackham
Conclusion
To trigger energy - the stuff that adds real power - and makes communication become really powerful, you'll have to work on answering the WHAT (position), WHO (trust) and HOW (behavior) questions. This is the secret to energy in your communication. There's no shortcut, but hard work. However, once the energy's there, it sure feels like a shortcut.

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